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Home > Help > Returning an Item

Returning an Item










 


Please complete the Online Returns Form

Faulty Item: If you require a replacement you may either:
1. Wait for a free of charge replacement which we will send you on receipt of the faulty item. OR
2. Order another one on our website now and receive a refund against the original purchase which we will issue upon receipt of the faulty unit.
3. Regrettably, if the item is over a year old it is outside our warranty period.

Item Not Required:
1. We can only accept returns for unwanted items within 14 days of delivery date.

2. The item must be unused, in perfect condition and in its original packaging.
3. If you require a different item, please order on our website as normal - your new order is treated as a separate transaction and a refund will be issued for your return when we receive it.
4. Please note that the refund will be less any carriage charges incurred by EFW.

Extractor Fan customer


Please fill out and complete the form in full.

Please give us as much information as possible. Don't worry if you don't have your original order number, but please note that if your returns form is missing information your refund or replacement is likely to be delayed. If you are returning a faulty item, a brief description of the fault will greatly help us.

Extractor fan returns


Please carefully package your return.

If you no longer have the original packaging, please use an adequate sized box and packing material to avoid any damage whilst in transit to us. Pop the completed returns form in the box near the top so we can easily find it. Please do not sellotape the form to the box.

Extractor fans


Send the item using our pre-paid service or your own carrier:

If your parcel is under 5KG you may use our pre-paid Royal Mail tracked service.

1. Follow the simple instructions on the online returns form and print your label.
2. Attach it securely to the parcel using tape or glue
3. Drop it off at your local post office.

If your parcel is over 5KG please contact us and we will arrange collection.

Of course you may use your own carrier if this is more convenient, but please note that regrettably we cannot refund any third party carriage charges.


Regrettably we cannot refund or replace any returned items without paperwork.
Please ensure you have included your completed Returns Form.


 

Refund Policy

Unwanted Items
By law, customers in the European Union also have the right to withdraw from the purchase of an item within 14 working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.

Customers may return unwanted goods using either our Royal Mail returns service or at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these fourteen days, nor if they have been used or removed from their original packaging. Upon inspection the sale will be credited less the initial carriage charge:

Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers,...so please check and confirm all specifications before ordering.

Faulty Items
All warranties for all electrical items are invalidated if not installed by a fully qualified professional electrician. We cannot accept the return of any item deemed faulty unless it has been installed by a fully qualified professional electrician registered to one the UK's six trade bodies: NICEIC, NAPIT, ECA, ELECSA, JIB & STORMA.

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